Xerox Issues Statement on Temporary EBT System Shutdown

Xerox Issues Statement on Temporary EBT System Shutdown

During a routine test of our back-up systems Saturday morning, Xerox’s
Electronic Benefits Transfer (EBT) system experienced a temporary
shutdown. While the system is now up and running, beneficiaries in the
17 affected states continue to experience connectivity issues to access
their benefits. This disruption impacts EBT beneficiaries who rely on
the system for SNAP and WIC. Technical staff is addressing the issue and
expect the system to be restored soon. Beneficiaries requiring access to
their benefits can work with their local retailers who can activate an
emergency voucher system where available. We appreciate our clients’
patience while we work through this outage as quickly as possible.

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